Frequently asked questions
The questions our support team answers most often.
How long does delivery take?
Suppliers typically dispatch within 2 to 6 business days. Tracking appears on your order as soon as it ships.
Can I track my order without an account?
Yes. Use the tracking page with your order number and the email address used for the order.
How is affiliate commission calculated?
On verified net profit — the sale price minus supplier cost, payment processing fees and allocated shipping and operational costs — multiplied by the configured tier rate.
When can I withdraw commission?
After the hold period clears and the order is confirmed without a refund or dispute. Your dashboard separates pending, approved and available amounts.
Why is my commission still pending?
It is either inside its hold period or one of the release checks has not passed — for example a payment that has not settled or a refund under review. The reason is shown against the entry.
Do I earn commission on my own purchases?
No. Self-referral is blocked, and orders placed through your own referral code earn nothing.
What happens if a customer refunds?
Commission on the refunded items is reversed proportionally and recorded in your ledger as a reversal.
How do I get paid?
Add a payout method and details, then request a withdrawal once your approved balance clears the minimum threshold. Requests are reviewed and paid by our team.