Returns and refunds

Sign in and open your account to see your orders, then send us a return request against the order you want to return. Include your order number and the reason so we can allocate the refund to the right items.

We confirm within two business days, arrange collection or return shipping, and record the refund once the item is received. You can watch the status of any refund on the order tracking page.

Where an order was referred by an affiliate, the commission on the returned items is reversed in line with our refund policy.