Refund policy

Unused items in their original packaging can be returned within 30 days of delivery. Faulty items are replaced or refunded at our cost.

Refunds are recorded against the specific order items involved and processed back through the original payment method. Partial refunds are allocated to the affected items only.

When an item is refunded, the commission earned on that item is reversed in the ledger at the same proportion. Commission that has not yet cleared its hold period is cancelled; commission already paid is recorded as a reversal balance. Historical commission records are never deleted.

Chargebacks are recorded separately from refunds and always reverse the associated commission. Accounts responsible for repeated chargebacks may be suspended while we investigate.